Product Policies

Return Policy

If a customer would like to return his or her Bass Egg, he or she may do so for a full refund as long as the return is initiated within 30-days of the original purchase. The customer must be able to provide a receipt, or other form of proof of purchase, in order to be eligible for a return. A product may be returned for a refund only if it is in original condition.

To initiate a return, the customer must email customersupport@bassegg.com to create an official RMA (return merchandise authorization) case. Once the return is authorized, the customer will print it out and send it in with their return. We kindly ask that the customer mail to Bass Egg via UPS or Fedex, as USPS has difficulty delivering to our location. Once the product is received, and verified to be in original condition, Bass Egg will issue the customer a full refund.

 

Warranty & Replacement Policy

Though the Bass Egg is durable and well-built, all consumer electronics devices can become defective. Bass Egg offers a one-year warranty on its products, so long as they aren’t abused beyond the realm of “normal” use. To take advantage of this warranty, the customer must be able to provide a receipt or other form of proof of purchase.

To take advantage of the warranty, the customer should email customersupport@bassegg.com to receive a RMA (return merchandise authorization) form. Once the form is completed, the customer will print it out and send it in with their return. We kindly ask that the customer mail to Bass Egg via UPS or Fedex, as USPS has difficulty delivering to our location. Once the product is received and inspected for the fault in question,  a new unit will be shipped out.